Terms & Conditions
Last updated: August 4, 2026
1. Introduction
These Terms & Conditions apply to services provided by Perform Health Co.
By booking an appointment, attending a consultation, using our services or accessing our website, you agree to these Terms & Conditions.
Perform Health Co provides physiotherapy, rehabilitation, sports massage and strength & conditioning services.
2. Appointments and Bookings
Appointments can be booked through our online booking system, Cliniko, or by contacting Perform Health Co directly.
When booking an appointment, you agree to provide accurate and up-to-date information to allow us to provide safe and appropriate care.
3. Cancellations and Missed Appointments
We understand that circumstances can change. If you need to cancel or rearrange an appointment, please provide as much notice as possible.
Appointments cancelled with less than 24 hour notice, or missed appointments, may be subject to a cancellation fee.
Any cancellation charges will be communicated at the time of booking.
4. Payments
Payment is due at the time of booking or appointment unless otherwise agreed.
Fees for services are displayed on our website or communicated during the booking process.
Prices may be updated from time to time. Any changes will not affect appointments already booked.
5. Assessment and Treatment
Our services are designed to support your health, recovery and performance.
During your initial assessment, we will discuss your symptoms, goals and relevant medical history to develop an appropriate plan.
You are responsible for providing accurate information about your health, medications, previous injuries and any relevant circumstances that may affect your treatment.
6. Treatment Outcomes
While we aim to provide high-quality care and support your recovery, individual outcomes vary.
We cannot guarantee specific results, as recovery depends on many factors including your condition, adherence to advice and individual circumstances.
7. Your Responsibilities
To help us provide safe and effective care, you agree to:
Provide accurate health information.
Inform us of any changes to your health or circumstances.
Follow agreed treatment advice where appropriate.
Attend appointments on time.
Communicate any concerns or changes affecting your treatment.
8. Website Information
The information provided on the Perform Health Co website is for general information purposes only.
Website content is not intended to replace professional medical advice, diagnosis or treatment.
If you have concerns about your health, you should seek appropriate professional advice.
9. Confidentiality and Data Protection
We take confidentiality seriously and handle personal and health information in accordance with applicable UK data protection legislation.
For more information, please see our Privacy Policy.
10. Liability
Perform Health Co will provide services with reasonable care and skill.
We are not responsible for outcomes affected by inaccurate information provided by clients, failure to follow agreed advice, or circumstances outside our reasonable control.
11. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updates will be published on this page with the revised date.
12. Contact Us
Perform Health Co
168 Bruntsfield Place
Edinburgh
EH10 4ER
Email: info@performhealthco.co.uk
Phone: 0131 259 0176