Privacy Policy

Last updated: August 4, 2026

1. Introduction

Perform Health Co (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment, receive treatment, or subscribe to our communications.Perform Health Co provides physiotherapy, rehabilitation, sports massage and strength & conditioning services in Edinburgh.For the purposes of UK data protection law, Perform Health Co is the data controller responsible for your personal information.

2. Information We Collect

We may collect the following information:

Information you provide to us

This may include:NameEmail addressTelephone numberAddress where requiredAppointment detailsEnquiry information submitted through our websiteHealth information relevant to providing safe and effective treatment

Information collected automatically

When you visit our website, we may collect technical information such as:IP addressBrowser typeDevice informationPages visitedWebsite usage informationThis information helps us maintain and improve our website and services.

3. Health Information and Clinical Records

As a healthcare provider, we collect and process information relating to your health, injuries, symptoms, medical history and treatment goals.This information is considered special category data under UK data protection law and is only collected and used where necessary to provide safe, appropriate and effective healthcare services.We treat all clinical information as confidential and only use it for purposes connected with your assessment, treatment and ongoing care.

4. Cliniko Appointment Booking and Clinical Records

Perform Health Co uses Cliniko as our practice management and appointment booking system.When you book an appointment, complete an assessment, or receive treatment from us, information may be collected and stored securely through Cliniko. This may include:Contact details such as your name, email address and telephone numberAppointment historyTreatment notesInformation about your health, symptoms, injuries, medical history and rehabilitation goals Cliniko helps us manage appointments, maintain accurate clinical records and provide safe and effective care. Cliniko acts as a data processor on our behalf. We remain responsible for ensuring your personal information is handled appropriately and securely.

5. How We Use Your Information

We use your information to:Provide physiotherapy, rehabilitation, sports massage and strength & conditioning services.Assess your condition and develop appropriate treatment plans.Maintain accurate clinical records.Manage appointments and communicate with you.Respond to enquiries.Send newsletters and updates where you have chosen to subscribe.Improve our services and website.Meet legal, professional and regulatory obligations.

6. Email Marketing

If you choose to subscribe to our mailing list, your name and email address will be processed using EmailOctopus, our email marketing provider.We use EmailOctopus to send newsletters, updates, educational information and details about our services.You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

7. Confidentiality and Sharing Your Information

We understand the importance of confidentiality when handling health information.Your clinical information will only be accessed by authorised members of the Perform Health Co team who require it to provide your care.We do not sell, rent or trade your personal information.We may share information with trusted service providers where necessary, including:Cliniko (appointment management and clinical records)Squarespace (website hosting)EmailOctopus (email marketing where you have subscribed)Professional advisers where requiredWe may also share information where:You have given consent.Sharing is necessary for your care.We are required to do so by law.It is necessary to protect your safety or the safety of others.

8. Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, improve user experience and understand how visitors interact with our website.For more information, please see our Cookie Policy.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

10. Your Rights

Under UK data protection law, you may have the right to:Request access to your personal information.Request correction of inaccurate information.Request deletion of your information where appropriate.Withdraw consent for marketing communications.Object to certain types of processing.To exercise your rights, please contact us using the details below.

11. Contact Us

Perform Health Co
168 Bruntsfield Place
Edinburgh
EH10 4EREmail: info@performhealthco.co.uk
Phone: 0131 259 0176

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.